Cancellation & Refund Policy

• You can cancel at any time in Settings, Plans & billing. Nothing more is charged after you cancel.
• Your plan stays active until the end of the period you paid for. After that the workspace becomes read-only: your data stays available and AI features pause.
• Because plans do not renew automatically, simply not paying again also ends them.

• You were charged but the plan, top-up or seats were not activated within 24 hours.
• You were charged more than once for the same order.
• You ask within 7 days of your first payment for a plan, and have used less than 10% of that plan's monthly AI usage.

• Other payments for a period that has started, including the unused part of a month or year.
• Usage top-ups and extra seats, once any part of them has been used.

If money left your account but the payment failed, your bank or Razorpay returns it automatically, usually within 5 to 7 working days. You do not need to ask us.

Email support@kgfai.in from your account email with your workspace name and the Razorpay payment ID (it starts with pay_) or the date and amount. We reply within 3 working days. An approved refund goes back to the original payment method and normally reaches you within 5 to 7 working days.